expressHR's Professional Services team provides a range of services to ensure our solutions work for you. Our consultants support our Customers in order to maximise the benefits being sought by implementation of our technology whilst consistently ensuring all aspects of the recruitment process are optimised for maximum benefit. Our support starts pre-sales to ensure all stakeholders are aware of the considerations that need to be made. This support continues right through the life-cycle of our engagement with a Partner and Customers, pre-implementation, implementation, post implementation through to on-going Account Management and Support.

Our consultants are unique in that they all have worked within a recruitment environment previously utilising technologies and as such have extremely strong operational knowledge, experience and expertise to support our Partners and Customers in achieving their critical success factors identified at project outset.

expressHR works hand in hand with our Partners and Customers, to assist in the smoothest possible implementation. We have a successful and proven implementation methodology which has been used with numerous Partners and Customers, and which we consistently review to ensure we are providing our Partners and Customers with the most up-to-date information, particularly in terms of legislation and compliance to all aspects of recruitment.

expressHR provide our Partners and Customers with;
· Project Management
· Process Management
· Solutions Architecture
· Business Process re-engineering
· Change Management
· Training
· Best Practice
expressHR would be delighted to share our experiences with Partners or Customers . Please Click here if you wish a member of our implementation team to contact you directly.

expressHR believes that one of our biggest differentiators in today's market is our approach to our Partners and Customers throughout our engagement. "Go-Live" or "Business as Usual (BAU)" is not the end of our involvement, in many instances it is often the beginning. Our Support team interact with our end users and our Account Managers are continually reviewing, auditing and making recommendations for best practices or changes due to legislative changes to our Partners and Customers.

Your Account Manager will meet with all stakeholders on a regular basis reporting on utilisation, roll-out and strategy for forthcoming functionality releases and how they will benefit your business.

All of our Account Managers are experienced recruitment professionals and proactively work with our Partners and Customers to ensure maximum benefit is gained from the implementation of our solutions thus providing excellent return on investment (ROI).

Our solutions are hosted in a modern scalable centre in Telford run by Entanet. This centre offers everything you would expect from such a facility such as multiple failover channels in event of failure, high security and detailed health monitoring for our hardware and software. Use of this facility enables us to deliver a very high application availability that you would expect from such business critical software.

Our solutions are designed so that we can offer regular bespoke software releases so enabling customers to ensure that their solution evolves quickly to meet the dynamic business environment in which they operate. These bespoke changes are in addition to the core functionality upgrades that are offered to Partners on a periodic basis.

To support Partners we offer telephone assistance but our preferred method is for the Partners to access our highly successful on line issue tracking system for the logging, tracking and monitoring of issues. This system is used right from the cradle to the grave of a solution tracking every issue and query that may arise. It has in built e-mails which are generated to notify all users of when actions are required or complete, workflow for specific tasks such as change requests and release management functionality. This system underpins our service delivery plus ensures total visibility for everyone involved in all aspects of the solution such as production, support and new functionality.

expressHR delivers its solutions using a web browser via the Software as a Service (SaaS) model. This means that in effect usage is on a pay as you go basis with a set lower limit threshold of charges.